Last Reviewed: 05/08/25

It is the policy of 3Core² Certification Limited to deliver consistent, reliable, and efficient certification of management systems that meet the highest standards of quality. Our aim is to enable clients to benefit from our company’s expertise, integrity, and commitment to excellence.

All enquiries and applications are handled with integrity and confidentiality, with a clear focus on enhancing customer satisfaction. We are committed to maintaining impartial, objective, and fair treatment of all clients.

The pursuit of quality is essential to the long-term growth and success of 3Core² Certification. To achieve this, we believe in working collaboratively with our clients and continually improving our services, internal processes, and management system.

We maintain an effective and continually improving management system aligned to the following international standard:

•      ISO/IEC 17021-1:2015 – Requirements for bodies providing audit and certification of management systems

Our management system is defined through this Policy, our Management System Manual, and our supporting documented procedures.

3Core² Certification is fully committed to:

Complying with all applicable legal, regulatory, and other relevant requirements.

•      Periodically evaluating compliance to ensure ongoing conformance and effectiveness.
•      Continual improvement of our management system, operational performance, and customer satisfaction.
•      Ensuring that no part of the certification activity is outsourced to any other organisation, in alignment with our core principles and risk-based approach.
•      Maintaining high levels of professional competence, confidentiality, and customer focus across all activities.
•      Maintaining impartiality at all levels of the organisational processes.

Quality Objectives and Performance Monitoring

To support the implementation of this policy and drive improvement:

•      Quality objectives are set by top management, in line with the strategic direction of the organisation.
•      Objectives are measurable, relevant to our core services, and aligned with client expectations, accreditation requirements, and regulatory obligations.
•      Performance against these objectives is monitored and reviewed regularly, with corrective and improvement actions implemented as required.

This Quality Policy is communicated, understood, and applied across all levels of the organisation. All employees are expected to support and contribute to its implementation. The policy is reviewed periodically to ensure it remains relevant and appropriate to the purpose and context of 3Core² Certification.

Donn Houldsworth

Managing Director