Last Reviewed: 13/08/24
It is the
policy of 3Core² Certification Limited to provide Certification of Management
Systems and Inspection services of the required quality consistently, reliably
and efficiently to enable clients to make the best advantage of our company’s
unique service and experience. All enquiries and applications are handled with
the aim of providing and enhancing customer satisfaction, and all enquiries and
applications are treated with integrity to ensure complete customer
confidentiality.
Pursuit of
the required quality of service is essential to the long-term growth and
survival of our business. In pursuing this policy our company believes in the
concept of customer and 3Core² Certification Limited working together and
striving continually for improvements in quality and efficiency.
Our company
achieves its objectives by maintaining an effective management system that
complies with the following international standards:
·
ISO/IEC
17021-1:2015 – Requirements for bodies providing audit & certification of
management systems.
·
ISO/IEC
17020: 2012 – Requirements for the operation of bodies performing inspection
This system
is defined in this Policy, our Management System Manual, and our
Procedures.
In carrying
out its activities our company is committed to complying with all applicable
legal & other requirements and periodically evaluating compliance.
3Core2 has
considered the risks for outsourcing any part of certification activity and
determined these to be unacceptable to its core principles. Therefore, the
policy is that no part of the certification activity will be subcontracted to
another organisation.
The
objectives set by the organisation are documented, monitored, and reviewed
during Management Review meetings where further objectives for improvement are
agreed.
3core2
Certification has a firm commitment to the establishment and maintenance of
impartiality at all levels of the organisation’s processes. These include, but
are not limited to:
·
Impartiality
in all certification processes, such that certification is open to all
applicants on the same basis, irrespective.
·
Decision
making is always completed by a person independent of the auditing process.
·
Staff
involved in auditing and decision making are not subject to performance or
financial target which would adversely affect or interfere in the impartiality
of the decision-making process.
·
Staff
are obliged to sign contracts requiring them to declare any conflict of
interest at the time of joining the CB and if such an issue arises during their
employment.
·
Staff
are aware of the Quality Policy and are required to raise any issues of
coercion or threat to impartiality to a member of the impartiality committee or
to the Accreditation Body if needed.
·
3core2
Certification Limited will not certificate another certification body for its
Quality Management System.
In order to ensure that all work is of the required quality of service to clients, the policy of our company involves all employees, and the objectives will be communicated as widely as possible. Practical assistance and training will be given when necessary to ensure that knowledge and experience are acquired for the successful implementation of this policy.
Donn Houldsworth
Managing Director